Service & Help

Return and refunds

How can I return my order?
We offer a 1‑month return period for your convenience.

Important: Since the return is coming from the United Kingdom, correct handling is essential to ensure smooth processing.
Please follow these steps:

Customs declaration – Fully and accurately complete the customs form provided by the post office.

Attach invoice – Securely affix the invoice you received to the outside of the parcel, clearly visible.

Mark as return – Mark the parcel clearly on the outside as a “Return”.

Sender details – Clearly write your sender information and include your invoice or order number inside the parcel.

Without the correct information and labelling, processing your return may be delayed or, in some cases, impossible.

Return address:
tasko Products GmbH
Murrhardter Str. 8
71522 Backnang
Germany

Once we receive your return in proper condition, we will process your refund promptly to your original payment method.

Please note:
- We are not responsible for returns that are incorrectly shipped or insufficiently declared.
- Items must be returned in the same condition as received. New items must be unused, unworn, and complete with all original packaging and accessories.
Is the return for free?
The return is not for free. You are responsable for the return to us and have to pay for the postage costs.

We offer a 30-day return period. You may return any item within 30 days of receipt, provided it is unused, in its original condition, and includes all original packaging.

Please note that we do not offer free returns. The customer is responsible for return shipping and postage costs, except in cases where the item was received damaged or incorrect.

Return shipping costs are the responsibility of the customer.
We do not offer free returns at this time. You will need to cover the postage when sending items back to us.

We offer a 1‑month return period for your convenience.

Important: Since the return is coming from the United Kingdom, correct handling is essential to ensure smooth processing.
Please follow these steps:

Customs declaration – Fully and accurately complete the customs form provided by the post office.

Attach invoice – Securely affix the invoice you received to the outside of the parcel, clearly visible.

Mark as return – Mark the parcel clearly on the outside as a “Return”.

Sender details – Clearly write your sender information and include your invoice or order number inside the parcel.

Without the correct information and labelling, processing your return may be delayed or, in some cases, impossible.

Return address:
tasko Products GmbH
Murrhardter Str. 8
71522 Backnang
Germany

Once we receive your return in proper condition, we will process your refund promptly to your original payment method.

Please note:
- We are not responsible for returns that are incorrectly shipped or insufficiently declared.
- Items must be returned in the same condition as received. New items must be unused, unworn, and complete with all original packaging and accessories.
When can I expect the refund after the return?

As soon as we did receive and checked a return, the amount will be refunded or the invoice cancelled and a confirmation will be sent automatically by email.
How do I get my money back?

Once we receive your return and verify that the item is in its original condition, we will process your refund.
You will receive the refund to the original payment method within 14 days of our receiving the returned item